FAQ
We’re here to help, here are some of the top asked questions.
Shipping & Returns
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⇢ You bring your shoes to one of the affiliating climbing gyms .
Here you fill in the form and place your shoes in the bag at the front desk.
You can then pick them up at the next pickup day.
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⇢ We pick up the shoes every first Friday of the month at the gyms below and will return them the next month.
Location Pickup Dates Monk Rotterdam Every 1st Friday of the month Club Monk Not yet, but soon! Monk Eindhoven Not yet, but soon! Monk Amsterdam Not yet, but soon! 2021: 6/8, 3/9, 1/10, 5/11, 3/12
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⇢ Currently, you can drop your shoes off and pick them up at Monk Amsterdam, Club Monk (Amsterdam), Monk Rotterdam and Monk Eindhoven.
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⇢ Shipping is included in the price!
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⇢ In our current process, this is not possible. If you really require your resoled shoes to be dropped off at another location, please let us know before bringing these towards the climbing gym. We will look together with you on finding a possibility, but we will most likely have to add shipping costs.
Product Questions
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⇢ The sole is too worn out when you can stick your pinkie in the shoe.
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⇢ The sole can be repaired with new rubber when you can still see the textile. When there is a small puncture or the textille is clearly visible a new rand is also needed. This is more expensive. See the two worn shoes picture below, they need a new rand.
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⇢ A shoe can easily be resoled twice, maintaining the same longevity as buying new shoes. Since a pair of shoe easily costs €150 and repairing a pair of shoes costs €60, this can become a saving of over €200 if you repair them twice.
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⇢ With earlier tests where we charged 50 euros, it showed that all rands were worn and needed to be replaced. Therefore, the average price for the shoemaker was around 40 euros, and we can’t pay the communication/logistics/displays/book keeping etc. with the remaining 10 euros. For 60 euros, we can pay for this and hopefully have a small margin, which we will use for our other sustainability actions.
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⇢ The entire lacing system of the La Sportiva Solution&Futura models can be replaced for €20, you can put a note on the form. If you have other fixing requests for your shoes, write it on the form too.
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⇢ You would otherwise have to pay for shipment twice, which is probably more expensive then through our REsole program. We create affordable shipping together with the service to pick it up from your gym and deliver it there again.
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⇢ The first step in the resole process is to remove the outsole from the shoe. After the outsole has been removed, the rand is inspected and is removed if in need of repair. Then we go through the process of cleaning leftover glue to create a smooth surface so that we can start rebuilding the shoe starting with the rand. New soles will be glued to the shoe, after which it goes through an overnight curing process that allows the adhesives to bond securely. Once bonded, the shoe is shaped on a grinder to achieve the appropriate shape.
See the ‘process’ tab for more information.
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⇢ Yes. Our resoling partners have got the appropriate lasts that give them the right shape again, like when you first bought them (lasts are shapes that fill the shoe during curing of the glue).
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⇢ No. The shoes are returned with their original shape and with fresh rubber. However they maintain the shape of your foot. As such you’ve already worn them in.
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⇢ Minor changes can occur due to the stripping and refitting of the rubber. These will not lead to any measurable difference in size though.
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⇢ If you’re not satisfied with the repaired shoes, please let us know! We’re happy when you’re happy, if you’re not, we’ll fix it.
Sustainability
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⇢ The amount of material needed for resoling is about 10% of the amount of material in a new shoe. Twice the longevity, 10% of the waste.
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⇢ We are currently working on a recycling project for climbing shoes! Follow us on the socials to stay updated.
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⇢ We will send most shoes to Schoenmakerij Stultiens in Weert (NL), who have shown great quality on Vibram resoles. For original SCARPA and La Sportiva resoles we work together with Kletterschuhe in Germany. As we speak, we’re talking to local resolers to become certified so that your shoes won’t leave the country anymore.
Foundation
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⇢ Clean Climber is a non-profit organisation, so by definition we don’t. Most of the costs goes towards the repair of the shoes and logistics. The small margin on the products is used for bettering the service, and improving sustainability within Dutch Climbing.
Still got questions?
Contact us here